Delete your Trace account
You can delete your Trace account at any time, from the app or by email. Deletion is permanent and can't be undone.
In the app
- Open Trace and go to Settings.
- In the Legal & Privacy section, tap Delete my account.
- Confirm with Delete.
Your account is deleted right away. If your account has been suspended, the app shows a suspension notice instead of Settings; that notice has its own "Delete my account" button, or you can use the email option below.
Without the app
Lost your phone, or already uninstalled Trace? Emailsupport@gotrace.win from any address, with the subjectDelete my Trace account, and include the phone number you verified in Trace.
Trace accounts are pseudonymous, so that phone number is the only way we can find your account without your device. We use it only to find and delete your account. We'll reply to confirm once it's done, within 30 days.
If you never verified a phone number, your account isn't linked to any contact detail we could look it up by, so it can only be deleted from the app on the device it was created on.
You can also reinstall Trace and verify the same phone number again: that recovers your account on the new device, and you can then delete it from Settings as above. (This doesn't work for a suspended account or a banned number; email us instead.)
What gets deleted
- Your account and its pseudonym.
- Your friendships, and the nicknames you and your friends gave each other.
- Blocks, both the ones you made and any made against you.
- Reports you filed against other accounts.
- Your phone number's hash (we never store the number itself).
- Your push notification token.
- Any live broadcast is ended, and its trace link stops working and is deleted.
What we keep
- Reports other people filed about you stay on file, no longer linked to your account but still showing the display name they were filed under, so a pattern of abuse stays reviewable.
- If your phone number was banned for abuse, its hash stays on the ban list so it can't be used on Trace again.
- A launch-notification email you left on this website is separate from the app and isn't tied to your account. We remove it when you ask: emailsupport@gotrace.win.
For the full details, read our Privacy Policy andTerms of Service.